Customer Participation
We can help you with structures, strategies, implementation, training and help your customers to have more influence over your service, and consequently improve customer satisfaction.
Everyone is different and so a toolbox of solutions needs to be available to meet a diversity of needs. We find out from your tenants what they want in that toolbox and then develop the solutions to meet those needs.
Back at the office we can help you develop systems that assimilate the customer feedback coming in from a variety of sources including complaints and compliments and analyse it continually to tell you what customers want and how their views are changing as you react to their needs.
